Help and Support Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Solution Guarantee

  • Each ticket that you submit to our customer assist staff will be replied to in about 1 hour. The regular questions shall be taken care of as quickly as possible. However, if the help question you have submitted needs assistance from a certified administrator, we will send the ticket to him and will inform you about the hold–off.

  • Top quality support service

  • Top–quality Client Support Service

  • We give you round the clock tech support via a ultra–fast ticket solution included in your Control Panel. You’re able to contact us whenever you want about any of the packages that come pre–installed on your virtual server, such as the desired Linux OS, the server management panel and our custom produced Web Control Panel.

  • Intuitive help center

  • An Intuitive Help Section

  • A thorough and regularly updated articles base is integrated into our in–house built Web Control Panel. It offers quick tips on how to execute all the fundamental site management jobs. The Help section includes in–depth how to tutorials and step by step video guides. You can open the Help section by hitting the Help or Video buttons in the right side of each Control Panel section.