Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user assistance staff is educated to easily attend to all of our shared web hosting plans users’ problems and information requests. Via our ticket system, you’ll be able to post your issue and a support staff representative will likely go back to you in only maximum 1 hour. Realistically, practice has confirmed that the ordinary answer time frame is 20 mins.

  • Top quality support service

  • A Top–quality Support Service

  • You’re able to contact us 24x7x365 with any concern you might have involving our solutions. We have now technicians available all the time to provide help and support at any time when needed. Feel free to use the ticketing system or drop an email at any time, alternatively you can grab the phone or make use of the live chat within working hours.

  • Intuitive help center

  • An Intuitive Help Section

  • We have incorporated a broad information base into the Control Panel to assist you to obtain very helpful step by step directions anytime. Each section of the Control Panel has its own contextual help area offering a variety of how–to content articles. We have also organized videos to give you a greater idea of just how to perform any given task.