Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Section

  • You’ll find nearly all the answers to your questions in the easy–to–navigate Help Center incorporated into our Web Control Panel. It includes an ever–expanding knowledge base with frequently asked questions and in–depth how–to articles written by our capable tech support staff.

  • Top quality support service
  • Educational Video Clips

  • If you’d like to see how an action is executed or how an issue is fixed, rather than just reading about it, then examine our compilation of instructional video tutorials. They cover a lot of different issues and will help you quickly understand how to work with the Web Control Panel.

  • Intuitive help center
  • A 1–Hour Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24/7 customer care service and include a 1–hour response guarantee. Our knowledgeable support engineers will be online for you 24x7 and will resolve any issue that you may have within less than 60 minutes after the customer support ticket submission. In the majority of cases, a response will be given to you within 20 minutes.