Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Guarantee

  • We offer a 60 min response warranty for any trouble ticket or e–mail that you submit to the customer support team. We’ll quickly reply to all typical enquiries and forward right away the case to our sysadmins if any further assistance is required. If you order the Optional Admin Services package, we will perform any of the included server administration tasks at a time that has been agreed upon beforehand.

  • Top quality support service

  • An Outstanding Customer Service

  • We will be online for you 24–7 to respond to any enquiries that you may have connected with our Web Control Panel and any of the apps that we have pre–installed on your behalf on the dedicated web hosting server. In case you also need support handling server management procedures, take a look at our Optional Admin Services package, which includes backup space, weekly Operating System updates, server monitoring and rebooting services, plus installation and troubleshooting services.

  • Intuitive help center

  • An Intuitive Help Section

  • We have equipped the Web Control Panel with an exhaustive knowledge base, which offers detailed explanations of all its features and functionalities. Also, we have made in–depth video tutorials that will further show you how to carry out a specific action or solve a regularly encountered problem. The help articles and the tutorial videos are readily reachable from each Web Control Panel section via the Videos and Help buttons located in the upper right corner.