Although this is not the most importantaspect to help you recognize a dependable shared web hosting company from a bad one and a reseller from a real supplier, the option to call and speak with a live person is a sign that you aren't dealing with a one-person company and that you can get in touch with someone if you're looking for assistance. The phone support for website hosting services may range from basic to dedicated, thus the issues which can be resolved with a call differ based on the specific service provider. In the general case, these matters are more basic and feature billing or first level technical issues since more difficult problems often require a support ticket where both you and the administrators can track the proceedings with a given issue. Nevertheless, having the option to phone call your service provider will save you lots of time and efforts for the countless tiny problems which will eventually appear when you manage your website hosting account.
Phone Support in Shared Web Hosting
If you decide to employ one of our shared web hosting plans, you will be able to get in touch with our support team via phone for 14 hrs per day. We will assist you in choosing the most suitable plan for your web sites because we believe that it's better to discuss these issues with a live person. If you already own an account, we can help you with all of your sales/billing questions and / or general issues, even with some technical matters which do not require a lot of time or escalation to a system administrator as it will be more appropriate to open a support ticket for time-consuming matters in order to have the entire correspondence in a single place. We now have phone numbers in the United States, Great Britain and Australia, so you are able to call the one you prefer and talk with one of our agents.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be sure that there is always somebody to assist you when you have any queries about the semi-dedicated server plans that we offer. Whether you need to know more about the packages, you have a billing issue or some general problem, you can give us a call. Though some more complicated troubles could need a support ticket so as to give some time to our technical support team to analyze, we'll assist you with numerous tech questions on the phone as well, saving you time and efforts. Since we have data centers on 3 different continents - in the USA, the United Kingdom and Australia, we have local telephone lines in these countries as well. In case you are in another country, we also have a global number where you are able to get in touch with us.