If you have a site, a problem may always surface and it does not necessarily need to be connected with the hosting service. For instance, something might go wrong when you update a software application or some vital data can be edited or deleted unintentionally. Regardless of what the essence of the problem might be, you will have to get in touch with the client support team and ask them to retrieve a backup or to assist you in dealing with the problem that you are experiencing. How promptly they will do it will determine the interval of time that your sites will be unavailable. For certain sites such as community sites or e-stores, an oft-repeated downtime interval can too often mean lost visitors and cash. Therefore, it is very important to use the services of a web hosting company that offers not only a good client support service, but also a quick one.
One-Hour Response Guarantee in Shared Web Hosting
With a shared web hosting from our company, you can forget about waiting around for hours and hours on end, or even a whole day, to receive a response to an email or a tech support ticket. No matter when you get in touch with us, we’ll lend you a hand within maximum one hour with any sales or technical questions that you might have. In reality, our real reaction time hardly ever surpasses twenty-thirty minutes. Since we are available to you 24 hours a day, you’ll always obtain help in a well-timed manner and we realize exactly how critical that is in the digital era. Soon after you contact us, we’ll answer your questions. If you chance upon any technical complication, we’ll rectify it for you, or we’ll give you all the needed information if there’s something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
Because of the fact that we understand precisely how vital it is to receive well-timed help, we promise that you will never have to wait for more than 60 minutes to receive a reply to any ticket that you post via your semi-dedicated server CP. As it is, you will rarely need to wait for more than 20 to 30 minutes and this applies to any question irrespective of its nature – general, billing or technical. Plus, our tech and client support team is on duty 365 days a year, which is why even in case you post a ticket during official holidays, you’ll always get an instant response, which will include the answer to an enquiry, the solution to a predicament or the details necessary to sort out an issue yourself – if there’s something that you have to do on your end. If you use our services, you won't ever need to spend a whole day awaiting an answer like you would with a lot of other web hosting companies.