A live chat is among the many methods of communication offered by some website hosting providers as part of their support services. Depending on the company, the chat is used for billing, pre-sales and/or technical assistance. This method of communication is faster compared to a support ticket and it makes it much more unlikely to misspell or misunderstand a word compared to a call with a representative. What's more, when the trouble that you have needs some time to be investigated and resolved, you will be able to do something different at the same time rather than just waiting, as you would have to do if you call. Also, you can employ a live chat assistance service absolutely free as long as you have Internet access even when your website hosting provider is based in a different country and they do not have a local telephone number that you can call.
Live Chat Support in Shared Web Hosting
Along with the telephone and ticket support, we supply live chat support as well. You will be able to contact us every single day, including holidays and weekends, and we can give you more information about the shared web hosting plans that we provide if you are not a customer yet, or about general and billing questions if you already have a user profile. Though for solely technical matters you need to open a trouble ticket to our technical support, as such matters will need additional time to be dealt with, you can still get in touch with us through our live chat for some tech details. For example, we can assist you to set up an e-mail address in your email client or troubleshoot a variety of problems, saving you lots of time. Even if our phone lines are already off for the day, you will be able to talk with a live person.
Live Chat Support in Semi-dedicated Servers
Using the live chat support service that we supply with our semi-dedicated plans, you are able to find the replies for any questions you have or have a lot of issues taken care of without delay. Our service is accessible every single day, so that you will be able to contact a representative even on holidays and weekends. In case you're not sure which package is better for your web sites or if our leading-edge cloud hosting platform covers some system requirements, you can join our live chat before purchasing anything. In case you're a current customer, you'll be able to receive more details about account settings, billing issues and a number of common tech issues you may encounter, for instance if you can't set up an e-mail account in a client on your computer. The live chat will save you plenty of time no matter where you are or when you get in touch with us.