There are several ways in which you can touch base with the web hosting company whose services you’re using, but the one that you will always find regardless of which company you choose is a trouble ticket system. It’s the easiest correspondence medium for several reasons. In case no client care team member is available at the moment and they are all occupied, a phone call may not be responded to, but a ticket will invariably hit home. In addition, you can copy/paste extensive bits of information without needing to worry about typographical mistakes, and in case a particular issue requires more time to be solved or a number of responses have to be exchanged, all the info will be in one and the same location, so each party can always see the comments written by the other one. The downside of using tickets to touch base with your web hosting company is that they are often separate from the hosting platform, which implies that if you need to supply info or to adhere to instructions, you will need to use at least 2 different systems and this number can increase if you want to manage a couple of domain names. In addition, many web hosting companies reply to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting for an answer.
Integrated Ticketing System in Shared Web Hosting
Our shared web hosting plans feature an integrated ticketing system, which is part of our in-house developed Hepsia hosting Control Panel. As opposed to other similar tools, Hepsia allows you to manage everything connected with the web hosting service itself in the very same location – payments, files, e-mails, support tickets, etc., avoiding the necessity to use different admin interfaces. If you’ve got any technical or pre-sales questions or any difficulties, you can open a ticket with just several clicks without needing to sign out of your hosting Control Panel. In the meantime, you may pick a category and our system will present you with a variety of educational articles, which will give you additional info and which may help you fix any given issue even before you actually post a ticket. We guarantee a response time of maximum 1 hour, even in case it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
If you have a semi-dedicated server account with us and you want to touch base with our customer care team, you’ll be able to post a trouble ticket directly from your Hepsia hosting Control Panel instead of going through a totally different support platform like you’ll need to do with most hosting companies on the market. Our integrated ticketing system will permit you to open a new ticket without any difficulties and to search through older tickets using a clever search filter. Additionally, you will be able to take a look at the relevant knowledge base articles that our system will offer you based on the problem category that you choose for your new ticket. You can do all the aforementioned procedures without leaving your Hepsia Control Panel at any moment, which suggests that in case you come across any challenge or have a question, you can get in touch with our technicians and resolve the specific problem in less than 60 minutes using a single support platform.