There are several ways in which you can touch base with the web hosting company whose services you’re using, but the one that you will always find regardless of which company you choose is a trouble ticket system. It’s the easiest correspondence medium for several reasons. In case no client care team member is available at the moment and they are all occupied, a phone call may not be responded to, but a ticket will invariably hit home. In addition, you can copy/paste extensive bits of information without needing to worry about typographical mistakes, and in case a particular issue requires more time to be solved or a number of responses have to be exchanged, all the info will be in one and the same location, so each party can always see the comments written by the other one. The downside of using tickets to touch base with your web hosting company is that they are often separate from the hosting platform, which implies that if you need to supply info or to adhere to instructions, you will need to use at least 2 different systems and this number can increase if you want to manage a couple of domain names. In addition, many web hosting companies reply to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting for an answer.
