Regardless of the fact that the web hosting service supplied by the different companies is de facto identical, every provider has got a personalized platform with its own tweaks and ways to complete particular operations. This is why, an information-ridden knowledge base would be quite useful both for people with zero past experience and for technically accomplished users who will ultimately discover how specific procedures are carried out, but will waste time in the meantime. The aim of such a knowledge base is to make the hosting service fast and easy to use, sparing users a lot of time and effort. The outcome is happier clients, as they can swiftly find the info they desire, and much less work for the customer support team members, because usually the vast majority of the inquiries and difficulties that clients have got are already listed in the knowledge base. In case the articles themselves are competently written and encompass more things, you’ll be able to learn more not only about your own account, but also about the web hosting service in general.
Extensive Online Documentation in Shared Web Hosting
If you’ve bought your first shared web hosting plan from our company or have migrated your website over to us, you’ll become accustomed to our services and our custom-built Hepsia hosting Control Panel before you know it as we have prepared an exhaustive knowledge base where you can find all the info that you will ever need – both general info about the web hosting service as a whole and more specific info about the separate functions that you can make use of and the challenges that you could face. The articles themselves are available in two locations. The whole article archive is accessible via the Help section of the Control Panel. You can access relevant articles about the different functions in each and every section of the Control Panel too. You can get to know how to accomplish practically everything, from creating an .htaccess config file to managing a mailing list, and all the articles include thorough guidelines, so you’ll never get disoriented on account of an ambiguous text. Needless to say, in case you confront a more specific problem and you cannot find a solution in our knowledge base, you can contact our support staff 24x7x365.
Extensive Online Documentation in Semi-dedicated Servers
Our company’s semi-dedicated servers feature an extensive article repository where you can find any info that you might need about our web hosting services or about the Hepsia Control Panel that we are using. We have prepared it based on the feedback that we have obtained from our clients through the years and, hence, our articles tackle specific problems that you could come across and suggest the quickest means of rectifying them, for instance receiving a 500 Internal Server Error message or being unable to send email messages from your desktop computer although you have the right SMTP server settings. The articles are available in each and every Control Panel section and you can access them whenever you like. They can help you improve your knowledge not only about our services, but also about the web hosting sphere in general, as they offer elaborate guidelines and general info such as what file access permissions or cron jobs are.