The support that you can receive from your shared web hosting provider is really important, regardless if you have pre-sales questions and you are not a client yet, or you've got some technical problem with an existing account. Timely and accurate information regarding a question or a problem will save you lots of time and efforts, not mentioning that this is generally a sign that you are ordering from a genuine website hosting provider not from a reseller. When you obtain a hosting account through a company that does not own its servers and it can't access them directly, it is almost certain that you'll wait for a few days to receive a response to your question, thus your web sites may stay offline for a long time. In comparison, a company which offers different ways of communication and has a technical support crew available all the time can assist you right away and help you decrease or completely avoid any kind of downtime and potential losses.
24/7 Customer Support in Semi-dedicated Servers
All the semi-dedicated plans that we provide come with 24/7 customer and tech support, so whatever the problem you have, you're able to contact us and we will give you a hand straight away. The guaranteed response time for every email or trouble ticket that you open from your Hepsia website hosting Control Panel is just one hour; the actual response time hardly ever exceeds 20 min. Furthermore, we have phone support with several local numbers around the globe plus a live chat, which means that you're able to get in touch with us and find additional details about our services even if you do not have an account yet. We can assist you with any question or a difficulty you have - payment methods, package specifications, email setup, web hosting account settings, and many others. If you employ our services, you won't ever encounter an issue where you should wait for a day or two to get a problem solved like you'll need to do with a lot of other service providers.
24/7 Customer Support in VPS Servers
In case you buy a VPS server through us, you will be able to use a couple of different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing issues, you'll find several local telephone numbers in the United States of America, the United Kingdom and Australia plus a live chat service. If you're a current customer and you want help with some technical issue that requires more time to analyze or resolve, you are able to open a ticket from your billing account or you will be able to send an email and we'll handle the issue and send you an answer within 1 hour. The response time is guaranteed 24/7, which includes weekends and holidays, however for the vast majority of problems it takes a maximum of 30 minutes to receive support. The support service covers your VPS as well as all pre-installed software it features, so in case you need help with third-party apps, you can check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to get well-timed support in general, let alone when you manage an entire server, so each dedicated server that we offer features 24/7 support with 1-hour reply time warranty regardless of the problem. The service is free of charge for any type of difficulties with the server or the software that was installed by our administrators through the setup, therefore you can get in touch with us as many times as you would like, even during holidays. You could either open a support ticket from the billing section or you can send an e-mail message, and the actual response time for either rarely surpasses 30 minutes because we have administrators available 24x7. If you want general information about our servers or you've got some billing question/issue, you can also call one of the local telephone numbers we have on three different continents or you may take advantage of our live chat service and speak to an agent online. For third-party software assistance, we provide a Managed Services upgrade, that you can add to your server plan through the billing Control Panel.