A 99.9% Server Uptime
We’ve set up our shared web hosting system using reliable hardware and significantly tweaked software. Our admins have installed a customized version of Security–Enhanced Linux on our physical servers to ensure maximum security and stability. We have added a number of distributed denial–of–service protection mechanisms coupled with highly efficient firewall programs to make sure our internal network is impregnable and safe.
Our shared web hosting plans packages include a 99.9% server uptime guarantee. And regardless of which datacenter you select, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
Along with our cloud hosting platform, we’ve also built our very own internal network in all our datacenters. Everything is based on enterprise–grade hardware made by Juniper. In addition, on every router, we have placed a firewall with an advanced algorithm in order to filter out all suspicious requests.
Because of this, in all our data centers – in our data center in the USA, in our data center in the United Kingdom, in our data center in Finland, in our data center in Eastern Europe as well as in our data center in Australia, you can enjoy a 99.9% network uptime guarantee. And this guarantee is valid with all web hosting services in each datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done pretty much everything to lessen all possible risks with our cloud hosting plans and despite the fact that we provide premium–quality customer support, sometimes the customer is just not pleased with what we have to offer. Or he needs to migrate to a more powerful web hosting solution, like a VPS server or a dedicated server.
This is why our company offers a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you are not fully pleased, we will give you a refund.
24/7 Technical Support
We’ve meticulously picked each member of our 24x7 support team to make sure that we can offer the best possible customer support you can get. Each of our tech support engineers has lots of years of experience dealing with web hosting accounts behind his back, so they know very well what they are doing. And they are available 24/7/365 – you will be able to call them at any time and they’ll respond to you as fast as possible.
Their average support ticket response time is just 20 minutes, while with many other web hosting suppliers you need to wait for days. Moreover, we offer you a 1–hour response time guarantee. Regardless of what happens, your queries will be responded to in less than 60 minutes.